Guest Policies

Hourly Stay Policies

• With hourly stays you can book a room on iYi room for the few hours. Select a check-in-time between 6am to 9pm for the slots of 2, 4 and 6 hours as per your preference.
• iYi Room hourly stays are available on every iYi listed properties.
• Hourly stays cannot be booked for an overnight stay as the check-in-time is only between 6am to 9pm.
• These are the room only bookings without meals. You can check the food services available at the property.
• The rooms are the same with no change in basic facilities and services.
• The Hourly rate is typically lower than the overnight rate, but can vary depending on the Hotels Location Amenities & Demand.

Nightly Stay Policies

• The usual standard check-in time is 24 hours. We tries to ensure that you can check-in any time.
• Standard check-out time is 11AM unless mentioned otherwise in your Booking voucher.
• Late check-out is subject to availability and cannot be confirmed with the Hotel in advance.
• Any extension of stay at the Hotel is subject to availability of the rooms at the current ongoing rate and not at the rate at which the original booking was made.
• Some Hotels allow triple occupancy by providing an extra mattress for the third person for extra fee. However no extra bed is usually provided.

General Check-in Policy

• The primary guest must be at least 18 years of age to be able to check into the hotel.
• It is mandatory for all guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel.
• The identification proofs accepted are Aadhar Card, Driving License, Voter ID Card, and Passport. Note: PAN card is not acceptable.
• Without an original copy of a valid ID, you will not be allowed to check-in.

Cancellation Policies

Hourly Booking Cancellation

• Cancellation is not allowed for same day booking if the same day cancellation of booking is been done so we shall be under no obligation to refund any amount to the Guest.
• Free cancellation of hourly booking is only available if the guest cancel their booking before 12 hours of check-in-time.
• If guest stays more than the selected hours then they have to pay Extra Rupee 200/hour as a Penalty.

General Cancellation

• You can cancel your booking using the iYi Room website or mobile app.
• The applicable refund amount will be credited to you within 7 working days.
• For corporate bookings, the cancellation policy mentioned on your contract will apply.
• In case no cancellation policy is mentioned on the Hotel details page, the following cancellation policy shall apply: Guest cancellation policy: For booking specific cancellation policy, please refer to your booking voucher.
• No Show: For booking specific cancellation policy, please refer to your booking voucher.

Late Check-out Policy (Nightly Stays)

Extra charges will usually apply as per the below policy:

Visitors Policy

You should check with the Hotel for its Visitor Policy.

In order to maintain privacy of guests and the tranquillity of the Hotel, iYi encourages its Hotel Partners to have a visitor policy where:

• Visitors are generally allowed to meet guests in the guest rooms during the day, except if there is an emergency.
• Visitors are not to be allowed to stay overnight.
• The Hotel front desk requires all visitors to present a government approved photo identity prior to accessing guest floors/rooms.

Child Policy

• Stay of 1 child up to 5 years of age is complementary without the use of an extra mattress.
• Breakfast charges may be applicable for the child.

Service On-Time Policy

• The hotels associated with the program will have Service On-time tag/information displayed on the app.
• If you face any issue related to your stay in these hotels, we promise issue resolution within 1 hour or else we will provide refund.
• If the issue can not be resolved, we will offer shifting to another room in the same hotel or shifting to a different hotel.
• You need to call iYi customer care number 9005231449 to register the issue for quick assistance or you can also raise ticket through our mobile app we will answer you as soon as possible on your any query.
• Refund amount will be subjected to the severity of the issues and will be decided as per our guideline.

Code of Conduct

• Illegal activities are not permitted in any iYi rooms property.
• You should be aware that the Hotel may refuse service or evict you:
  • For refusal or failure to pay for accommodation
  • If you act in a disorderly fashion as to disturb the peace of other guests
  • If you destroy, damage, deface or threaten harm to hotel property or guests
  • Any of your actions are deemed inappropriate by the Hotel
• Please keep the Hotel room in a good condition and maintain hygiene and cleanliness. You may be held liable for any damage to Hotel assets (except normal wear and tear).

Smoking, Drugs and Alcohol

• Smoking is prohibited in hotels. Some hotels allow it but if it would be allowed then it would be shown at hotels Amenities.
• Anyone found using or under the influence of illegal drugs or substances classified under the Narcotic Drugs and Psychotropic Substances Act, 1985 will be reported to the police and asked to leave the Hotel. Any evidence or suspicion of drug use at the Hotel will also be reported immediately to the police.
• Drinking alcohol is prohibited in all public areas including; in the Hotel's lobby, hallways, and parking areas of Hotels. Please contact the Hotel Front Desk regarding consumption of alcoholic beverages within your room, without disturbing the discipline of the Hotel or other guests.

Last updated: December 2024